Privacy policies
This document describes the information we collect to enable the operation of our services. We do not use data for targeted advertising, tracking, profiling, or any other tracking practices.
Data collected
Information and content you provide: We collect the content, communications, and other information you provide when you use our Products, including when you register for an account, create or share content, send messages, or communicate with others. This may include information in or about the content you provide (such as metadata), such as the location of a photo or the date a file was created.
This data is necessary for the platform to function and is used to distribute content among the users to whom it was addressed. This data will be stored until your account is deleted or the service is terminated, whichever occurs first. We do not use this data for targeted advertising.
Profile Data: You can choose to provide additional information, such as your profession and biography. Filling in this information is optional, and this information will be visible to other platform users when they access your profile page. Please be sure not to share anything personal to avoid unwanted exposure. We do not process this data for profiling purposes or targeted advertising.
Account Data: You may choose to provide additional information spontaneously and optionally, such as:
- Your city and state. This information will be visible to other users registered on the network. This feature will help display your profile when other users are searching for people in your area, offer you filters by location, and help other users recognize you. This information is optional and will be displayed on your profile. You do not need to provide this information to use our services. Be sure not to share your city and state if you want to avoid unwanted exposure.
- Gender: Filling in your gender is optional and is not displayed on your public profile. We do not process or use this data for targeted advertising purposes.
- Marital Status: Filling in your marital status is optional and is not displayed on your public profile. We do not process or use this data for targeted advertising purposes.
- First and Last Name: To identify your profile as a user, we need to collect your first and last name to ensure you are a real person and so that other users can recognize you within our platforms. We do not use your first and last name for profiling or targeted advertising.
- Email: We need to collect your email address to register, authenticate, and communicate with you throughout your use of the platform. Your email address will not be visible to other users; only our social media administrators will be able to view this information within the administrative panel that contains all registered users.
- Other information such as: language, time zone, cell phone number, IP address, but we do not use this information for advertising targeting.
We do not process or handle your data for profiling purposes or to send targeted advertising within our native campaigns.
Financial data
When you provide your financial information to purchase or buy our products or services, such as when you subscribe to a plan or conduct any financial transaction through our platform, we collect information about the purchase or transaction through third-party systems for payment authorization. Information such as your credit or debit card number and other card information, as well as other account and authentication information, is managed by third-party platforms that capture and process the payment. We only have access to billing and validation data. This data will remain stored until the service is terminated.
Sending automatic communication
To enable our services, we need automated means of institutional and commercial communication. We can use messaging features on the platform, email sending, and push notifications to address the following needs:
- Communicating with you: We use the information we have to send you communications about your use of our platforms and products, previously consented marketing actions, and to inform you about our policies and terms, through email and push notifications. We also use your information to respond when you contact us.
- Confirm the authenticity of your account and ownership of the email address provided: When you register or change your email address, we'll send a new activation link to the address provided. Until the email address is confirmed, you won't be able to interact with the platform.
- Transactional processes: such as password recovery, updates on usage policies, support responses, purchase order confirmations, among other transactional activities.
- Updates and news: We may send automatic emails to inform you about relevant news, institutional information, or even publicize causes or actions relevant to our users. You can unsubscribe by unsubscribing at the bottom of each email.
- Platform Usage Notifications: We may send emails whenever your account receives an interaction from another user, such as a new message, a reaction to your posts, a new comment on your posts, someone following you, receiving a special badge, among other interactions. This feature may also be used if suspicious behavior is detected or to confirm the authorship of a specific action performed by your account. You can unsubscribe by unsubscribing in the footer of each email.
- Sending platform activity: We may send emails sending recent internal platform activity, including friends' posts, version updates, and other content related to platform use. You can unsubscribe by unsubscribing at the bottom of each email.
- Sending commercial campaigns and product offers: We may send emails with exclusive promotions and various offers on products or services offered by the platform or its commercial partners. You can unsubscribe by unsubscribing in the footer of each email.
- Using our products: We provide aggregated statistics and insights that help network administrators understand how users are engaging with posts, the social network itself, videos, and other content.
How do I delete information about myself?
We grant you the right and ability to permanently delete your data.
We store data until it’s no longer needed to provide our services and products, or until your account is deleted—whichever comes first. This determination varies from case to case and depends on factors such as the nature of the data, the reason for collecting and processing it, and relevant operational or legal retention needs.
When you delete your account, we delete the content you’ve posted, such as photos and status updates, and you won’t be able to recover this information. Information others have shared about you isn’t part of your account and won’t be deleted. If you don’t want to delete your account but want to temporarily stop using the Products, you can deactivate your account. To delete your account at any time, contact management at atendimento@cativa.digital.
The perfect platform for creators and brands.
